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Discover a comprehensive problem management method for a widely used system in Japan, focusing on analyzing issues, identifying affected customers, and providing detailed notifications and solutions to minimize business impact.

Explore Japan's impending labor shortage, projected to reach 1.9 million workers by 2023. Understand the factors contributing to this crisis, including retirements, new hires, increased labor force participation, and the impact of digital transformation (DX) and AI. Discover why creating a more accessible work environment and advancing technology usage are essential strategies to mitigate this shortage.

Legislation regarding the system that our team is in charge of is scheduled to be revised next year. However, despite th...